Contact Us

Thank you for visiting Everlamps.

Our customer support team is available to assist with product questions, order updates, shipping and tracking inquiries, delivery concerns, return requests, refunds, and other customer service matters.

Customer Support

Legal Business Name: Everlamps Inc
Trade Name: Everlamps
Email: info@everlamps.com
Phone: +1 (318) 394-7398

Customer Support Hours

Monday through Friday
9:00 AM–6:00 PM Pacific Time

We are closed on weekends and U.S. federal holidays.

Messages received outside normal support hours will be reviewed during the next business day.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during federal holidays or periods of unusually high inquiry volume.

Please check your spam or junk folder if you have not received a reply.

Order Assistance

For faster assistance with an existing order, please include:

• Your order number
• The name used when placing the order
• The email address used during checkout
• The product name
• A clear description of your question or concern
• Relevant photographs or videos, when applicable

Providing complete information helps our customer support team review your request more efficiently.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery.

When reporting a damaged, defective, incomplete, or incorrect item, please include:

• Your order number
• A clear description of the issue
• Photographs of the product
• Photographs of the affected components
• Photographs of the inner and outer packaging
• A photograph of the shipping label
• A list of any missing parts

Please keep the product and all original packaging until our customer support team has completed its review.

Do not install, assemble, wire, modify, repair, or discard the product before receiving further instructions.

Return Requests

All returns require prior authorization.

Before returning an item, please contact us at info@everlamps.com and include:

• Your order number
• The reason for the return
• Clear photographs of the product
• Clear photographs of the original packaging

After an eligible return request has been reviewed and approved, our customer support team will provide return instructions.

Products returned without prior authorization may not be accepted.

Please review our Return and Refund Policy for complete return eligibility requirements, return shipping responsibilities, and refund information.

Business Information

Everlamps Inc
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

Email: info@everlamps.com
Phone: +1 (318) 394-7398