Payment Policy

This Payment Policy explains how payments are accepted, processed, verified, and refunded for purchases made through Everlamps.

By placing an order through our website, you agree to the payment terms described below.

Payment Processor

Everlamps processes online payments securely through Shopify Payments.

The payment methods available for your order will be displayed during checkout. Available payment options may vary depending on the customer’s location, device, billing information, order currency, and the payment methods currently enabled on our website.

Only payment methods displayed during checkout are accepted.

Everlamps does not request or accept complete payment card information by email, text message, telephone message, or social media.

Accepted Payment Methods

Customers may use the eligible payment methods displayed during checkout.

Depending on availability and eligibility, these may include:

• Major credit cards
• Major debit cards
• Accelerated checkout methods
• Other payment options enabled through Shopify Payments

The availability of a particular payment method is not guaranteed and may change without prior notice.

Payment Currency

Unless otherwise clearly displayed during checkout, all product prices and order totals are shown in U.S. dollars.

A customer’s bank, card issuer, or payment provider may apply currency conversion fees, foreign transaction fees, or other charges under its own terms.

Everlamps does not control or receive fees charged directly by a customer’s financial institution or payment provider.

Payment Requirements

Full payment is required when an order is placed unless another payment arrangement is clearly offered during checkout.

Order processing begins after payment has been successfully authorized or confirmed.

Orders are generally processed within 1–3 business days after payment confirmation.

Submitting an order does not guarantee that the payment will be approved or that the order will be accepted.

Payment Authorization

When a payment is submitted, the customer’s bank or payment provider may place a temporary authorization or pending transaction on the account.

A pending authorization does not necessarily represent a separate or duplicate completed charge.

The time required for a pending authorization to be completed or released is determined by the customer’s bank, card issuer, or payment provider.

Payment Confirmation

After an order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.

The confirmation may include:

• Order number
• Products ordered
• Billing information
• Shipping information
• Product subtotal
• Discount, when applicable
• Free standard shipping
• Applicable sales tax
• Total amount paid

Customers are responsible for reviewing the confirmation and contacting Everlamps promptly if any order information is incorrect.

An order confirmation acknowledges that the order was received. It does not prevent Everlamps from contacting the customer if payment verification or additional order information is required.

Billing Information

Customers must provide complete and accurate billing information during checkout, including:

• Full name
• Billing address
• Email address
• Telephone number
• Valid payment information

The billing information should match the information registered with the customer’s bank or payment provider.

Incorrect or incomplete billing information may result in payment failure, additional verification, processing delays, or order cancellation.

Free Standard Shipping

Everlamps provides free standard shipping for orders delivered to eligible physical addresses within the United States.

No standard outbound shipping charge will be added during checkout.

Orders are generally processed within 1–3 business days. After shipment, the estimated transit time is 8–14 business days.

Return shipping costs are separate from outbound standard shipping and are governed by our Return and Refund Policy.

Sales Tax

Applicable sales tax will be calculated and displayed during checkout when required.

The amount of sales tax may vary depending on the delivery address and applicable state or local tax requirements.

Customers can review the complete order total before submitting payment.

Declined or Failed Payments

A payment may be declined or fail for reasons including:

• Incorrect card or payment information
• Incorrect billing address
• Insufficient funds
• Expired payment method
• Bank restrictions
• Transaction limits
• Payment provider security controls
• Unsuccessful payment verification

Everlamps does not control payment approval or decline decisions made by banks, card issuers, or payment providers.

If a payment is declined, the customer should verify the information entered or contact the applicable bank or payment provider.

Payment and Order Verification

Everlamps may review an order before processing or shipment to help protect customers and the business from unauthorized or fraudulent transactions.

During a payment or order review, we may request reasonable additional information, including:

• Confirmation of the purchaser’s name
• Confirmation of the billing address
• Confirmation of the shipping address
• Confirmation that the purchaser authorized the transaction
• Additional order information

Customers should never send complete card numbers, card security codes, passwords, or banking login credentials by email.

Order processing may be delayed while requested information is being reviewed.

If payment or order information cannot be verified, Everlamps may cancel the order and issue an applicable refund to the original payment method.

Pricing Accuracy

Everlamps makes reasonable efforts to display accurate prices, discounts, taxes, and order totals.

If an incorrect price is displayed because of a technical, typographical, or system error, Everlamps may contact the customer before processing the affected order.

Depending on the circumstances, we may:

• Confirm the correct price
• Ask whether the customer wishes to proceed
• Cancel the affected product
• Cancel the order
• Issue an applicable refund

Everlamps will not increase the amount charged without informing the customer.

Discounts and Promotional Codes

Discounts and promotional codes are subject to the conditions displayed with the applicable offer.

Unless otherwise stated:

• Only one promotional code may be applied to an order
• Promotional codes must be entered before checkout is completed
• Discounts cannot be applied retroactively
• Discounts cannot be exchanged for cash
• Expired offers cannot be used
• Certain products may be excluded
• Minimum purchase requirements may apply
• Trade pricing may not be combined with another promotional offer

The final discount and order total will be displayed before payment is submitted.

Duplicate or Unrecognized Charges

If a customer believes that an order was charged more than once, the customer should first check whether one transaction is a temporary pending authorization.

Customers should also confirm whether:

• More than one order was submitted
• An earlier payment attempt remains pending
• Another authorized person placed an order
• The transaction description is associated with Everlamps or the payment processor

For assistance, contact info@everlamps.com and provide:

• Order number
• Name and email address associated with the order
• Date of the transaction
• Amount of the transaction
• A screenshot showing the transaction with sensitive information concealed

Do not send complete card numbers, card security codes, passwords, or bank login information.

Order Cancellations and Changes

Order cancellation or modification requests must be submitted within 24 hours of placing the order.

Please contact info@everlamps.com as soon as possible and include the order number and requested change.

After 24 hours, Everlamps cannot guarantee that an order can be canceled or modified because processing may already have begun.

Orders that have already shipped cannot be canceled.

After delivery, eligible products may be returned in accordance with our Return and Refund Policy.

Refunds

Refund eligibility is governed by the Everlamps Return and Refund Policy.

Approved refunds will be issued to the original payment method used for the order.

Everlamps cannot normally issue a refund to a different card, bank account, or payment method.

Approved refunds are generally initiated within 10 business days after the returned product has been received, inspected, and approved.

After a refund has been issued, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the account.

If more than 15 business days have passed since Everlamps confirmed that a refund was approved, contact info@everlamps.com.

Partial Refunds

Everlamps may issue a partial refund when appropriate, including for:

• An approved partial order cancellation
• An approved return involving part of an order
• An agreed resolution involving missing components
• A documented deduction permitted under the Return and Refund Policy

Approved partial refunds will be issued to the original payment method.

Payment Disputes

Customers are encouraged to contact Everlamps before submitting a payment dispute so that we have an opportunity to review and address the concern.

When contacting us, please provide the order number and a clear description of the issue.

Submitting a payment dispute does not automatically cancel an order or replace the return authorization process.

Everlamps may provide relevant order, payment, tracking, delivery, customer communication, and policy information to the financial institution or payment provider reviewing a dispute.

Nothing in this section limits any customer rights available under applicable law.

Payment Security

Payments are submitted and processed through Shopify’s checkout and payment systems.

Everlamps does not store or request complete payment card numbers or card security codes through customer service email.

Customers should never send the following information by email, text message, telephone message, or social media:

• Complete card number
• Card security code
• Banking password
• Online banking credentials
• Payment account password

Customers who believe their payment information has been used without authorization should contact their bank or card issuer immediately.

Policy Updates

Everlamps may update this Payment Policy when payment methods, checkout procedures, business practices, or legal requirements change.

The current version will be published on this page.

Updates will not alter the agreed payment terms of an order already completed unless required by applicable law.

Contact Information

For questions regarding payments, billing, charges, cancellations, or refunds, please contact:

Legal Business Name: Everlamps Inc
Trade Name: Everlamps
Email: info@everlamps.com
Phone: +1 (318) 394-7398

Business Address:
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

Customer Support Hours:
Monday through Friday
9:00 AM–6:00 PM Pacific Time

We are closed on weekends and U.S. federal holidays.