Refund policy
Last Updated: July 28, 2026
Everlamps Inc, doing business as Everlamps, accepts eligible return requests within 30 calendar days of the confirmed delivery date.
Please review this policy before requesting a return. All returns require prior review and written authorization from Everlamps.
Return Eligibility
The requirements below apply to standard returns requested because of a change of mind, personal preference, incorrect size selection, finish preference, ordering the wrong product, or the product not fitting the intended space.
Claims involving products that arrive damaged, defective, incomplete, or different from the item ordered are handled separately under the “Damaged, Defective, Incomplete, or Incorrect Products” section below.
To be eligible for a standard return, the product must:
- Be unused
- Be uninstalled
- Be unwired
- Be unassembled
- Be unmodified
- Remain in its original condition
- Be free from scratches, stains, damage, or signs of use after delivery
- Include all original components, hardware, accessories, instructions, and packaging
- Be securely packed in the original box or crate
- Include valid proof of purchase
Products that have been installed, wired, assembled, used, modified, repaired, damaged after delivery, or returned with missing components may not qualify for a standard customer-remorse return.
Please keep all original packaging until you have fully inspected and accepted the product.
How to Request a Return
To request a return, email info@everlamps.com within 30 calendar days of the confirmed delivery date.
Please include:
- Your order number
- The name and email address associated with the order
- The product name
- The reason for the return
- Clear photographs of the product
- Clear photographs of the original packaging
- Photographs showing the current condition of the product
Our customer support team will review your request and provide written return authorization and return instructions if the return is approved.
Do not send a product back before receiving written return authorization. Products returned without authorization or sent to an unauthorized address may not be accepted.
Authorized Return Address
Approved returns must be sent only to the designated return warehouse address provided in writing by our customer support team.
The Everlamps corporate and correspondence address at 333 S Hope St, Suite 3400, Los Angeles, CA 90071 does not accept or process product returns.
Please do not send products to the corporate and correspondence address unless Everlamps specifically confirms in writing that it should be used for your approved return.
After an eligible return request has been reviewed and approved, our customer support team will provide:
- Written return authorization
- The designated return warehouse address
- Packaging and shipping instructions
- Any applicable return label information
Return Shipping Costs
For standard returns requested because of a change of mind, personal preference, incorrect size selection, style or finish preference, ordering the wrong product, the product not fitting the intended space, or no longer needing the product, the customer is responsible for return shipping costs.
If Everlamps provides a prepaid return label for a customer-responsibility return, the actual cost of the label may be deducted from the final refund.
Customers must follow the return instructions and use the authorized return address provided by Everlamps.
We strongly recommend using a trackable and insured shipping method. If a return-shipment transit issue occurs, our customer support team will assist with the information reasonably available for filing a claim with the shipping carrier.
For a standard customer-remorse return, the customer remains responsible for the returned product until it is delivered to the authorized return location, except where otherwise required by applicable law.
For an approved claim involving a product that arrived damaged, defective, incomplete, or different from the item ordered, Everlamps will cover the authorized return shipping cost, replacement shipping cost, or provide another appropriate resolution.
Original expedited shipping charges, special delivery charges, installation fees, electrician fees, and other optional third-party service charges are non-refundable unless the expense resulted directly from an error made by Everlamps.
Restocking Fees
Everlamps does not charge a restocking fee for approved returns.
For a standard customer-remorse return, the refund amount may be reduced only to reflect a documented loss in product value caused by installation, assembly, wiring, use, modification, damage after delivery, improper return packaging, or missing components.
This does not apply to an approved claim involving a product that arrived damaged, defective, incomplete, or different from the item ordered.
Any proposed deduction will be based on documented evidence and explained before the refund is finalized. Everlamps does not apply undisclosed administrative penalties or restocking fees.
Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your order promptly after delivery and before installation, assembly, or wiring.
If a product arrives damaged, defective, incomplete, or different from the item ordered, contact info@everlamps.com within 14 calendar days of the confirmed delivery date.
Please provide:
- Your order number
- A detailed description of the issue
- Clear photographs of the complete product
- Photographs or videos showing the affected area
- Photographs of the outer shipping box or crate
- Photographs of the inner packaging
- A photograph of the shipping label
- A list of any missing components
Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.
Do not install, assemble, wire, repair, modify, discard, or return the affected product before receiving instructions from Everlamps. Doing so may affect our ability to verify the issue and provide an appropriate resolution.
For an approved claim, Everlamps will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, the resolution may include:
- Free replacement parts
- Free replacement components
- Repair assistance
- A replacement product
- An approved return at our expense
- A refund to the original payment method
The 14-day reporting period does not limit any consumer rights that cannot legally be waived under applicable law.
Installation-Related Issues
Hardwired lighting fixtures should be installed by a qualified licensed electrician in accordance with applicable electrical codes, structural requirements, and installation instructions.
Damage caused by the following is not considered a manufacturing or product defect:
- Improper installation
- Incorrect assembly or wiring
- Unauthorized modification or repair
- Insufficient structural support
- Incorrect voltage
- Incompatible bulbs, dimmers, drivers, or transformers
- Failure to follow installation instructions
- Improper handling after delivery
Customers should confirm product dimensions, weight, voltage, bulb requirements, mounting requirements, and installation conditions before placing an order.
Custom and Made-to-Order Products
Custom-made, modified, personalized, or made-to-order products are generally not eligible for cancellation or a standard customer-remorse return after production has started.
This restriction does not apply if the product arrives damaged, defective, incomplete, or different from the written specifications confirmed by Everlamps.
Qualifying issues involving custom or made-to-order products must be reported within 14 calendar days of the confirmed delivery date.
Non-Returnable Products
Standard customer-remorse returns may not be accepted for:
- Products returned more than 30 calendar days after the confirmed delivery date
- Installed or wired lighting fixtures
- Assembled or used products
- Modified, altered, or repaired products
- Products damaged after delivery through improper handling, installation, assembly, or use
- Products returned without prior authorization
- Products returned without original packaging, unless otherwise approved by Everlamps
- Products with missing components, accessories, hardware, glass, crystals, or instructions, except when the missing item is the subject of an approved claim
- Custom-made, modified, personalized, or made-to-order products after production has started
- Gift cards
- Products clearly marked as Final Sale before purchase
Final Sale products remain eligible for review if they arrive damaged, defective, incomplete, or different from the item ordered.
Exchanges
Everlamps does not process direct exchanges.
To purchase a different product, size, or finish, request a return for the original product. After the return has been approved, you may place a separate order for the replacement product.
Replacement orders are subject to current pricing, availability, order processing time, and shipping time.
Approval of a return does not reserve another product or guarantee its availability.
Return Inspection
After a returned product has been delivered to the authorized return location, Everlamps will inspect it to confirm whether it meets the requirements of this policy.
We will notify you by email when the inspection has been completed and confirm whether the refund has been approved, partially approved, or declined.
If a standard customer-remorse return does not meet the eligibility requirements, the refund may be declined or reduced based on documented damage, missing components, improper packaging, or loss in product value.
Any proposed deduction will be explained before the refund is finalized.
Refunds
Approved refunds will be issued to the original payment method within 10 business days after the returned product has been received, inspected, and approved.
Shipping fees and other non-refundable charges will not be included in the refund unless otherwise required by law or the return resulted directly from an error made by Everlamps.
After a refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since Everlamps confirmed that your refund was approved, contact info@everlamps.com.
Order Cancellations and Changes
Order cancellation or modification requests should be submitted within 24 hours of placing the order and before processing, production, customization, or shipment preparation begins.
Please contact info@everlamps.com as soon as possible and include your order number and requested changes.
Submitting a request within 24 hours does not guarantee that an order can be canceled or modified if processing, production, customization, or shipment preparation has already started.
Custom-made, modified, personalized, or made-to-order products cannot be canceled after production has started.
Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with this policy.
Contact Information
Legal Business Name: Everlamps Inc
Doing Business As: Everlamps
Email: info@everlamps.com
Customer Support Hotline: +1 (318) 394-7398
Corporate and Correspondence Address:
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Return Address Notice: The corporate and correspondence address above does not accept or process product returns.
To request a return and receive the authorized return address and return instructions, contact info@everlamps.com before shipping any product.