Return and Refund Policy

Everlamps accepts eligible return requests within 30 calendar days of confirmed delivery.

Please review this policy before requesting a return. All returns require prior authorization from Everlamps.

Return Eligibility

To be eligible for a return, the product must:

• Be unused
• Be uninstalled
• Be unwired
• Be unassembled
• Be unmodified
• Remain in its original condition
• Be free from scratches, stains, damage, or signs of use
• Include all original components, hardware, accessories, instructions, and packaging
• Be securely packed in the original box or crate
• Include valid proof of purchase

Products that have been installed, wired, assembled, used, modified, repaired, damaged after delivery, or returned with missing components may not qualify for a refund.

Please keep all original packaging until you have fully inspected and accepted the product.

How to Request a Return

To request a return, email info@everlamps.com within 30 calendar days of confirmed delivery.

Please include:

• Your order number
• The name and email address associated with the order
• The product name
• The reason for the return
• Clear photographs of the product
• Clear photographs of the original packaging
• Photographs showing the current condition of the product

Our customer support team will review your request and provide return instructions if the return is approved.

Do not send a product back before receiving written return authorization. Products returned without authorization may not be accepted.

Return Address

After receiving written return authorization, approved returns must be sent to:

Everlamps Inc
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

This address should only be used for an approved return after receiving instructions from our customer support team.

Customers are responsible for ensuring that returned products are securely packaged and delivered to the correct address.

We recommend using a trackable and insured shipping service. Everlamps is not responsible for return packages that are lost, damaged in transit, or delivered to an incorrect address.

Return Shipping Costs

For returns requested because of:

• A change of mind
• Personal preference
• Incorrect size selection
• Style or finish preference
• Ordering the wrong product
• The product not fitting the intended space
• No longer needing the product

the customer is responsible for the return shipping cost.

If Everlamps provides a prepaid return label for a customer-responsibility return, the cost of the label may be deducted from the final refund.

For an approved claim involving a product that arrived damaged, defective, incomplete, or incorrect, Everlamps will cover the authorized return shipping cost or provide another appropriate resolution.

Original expedited shipping charges, delivery appointment charges, installation fees, electrician fees, and other third-party service charges are non-refundable unless the expense resulted directly from an error made by Everlamps.

Restocking Fees

Everlamps does not charge a restocking fee for eligible returns that comply with this policy.

A refund may be reduced or declined if the returned product:

• Has been installed, assembled, wired, used, or modified
• Was damaged after delivery
• Is missing components, accessories, hardware, or instructions
• Is not returned in its original packaging
• Was improperly packaged for return shipping
• Is not in its original condition

Any applicable deduction will be based on the documented condition of the returned product.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery and before installation.

If a product arrives damaged, defective, incomplete, or incorrect, contact info@everlamps.com within 7 calendar days of confirmed delivery.

Please provide:

• Your order number
• A detailed description of the issue
• Clear photographs of the complete product
• Photographs or videos showing the affected area
• Photographs of the outer shipping box or crate
• Photographs of the inner packaging
• A photograph of the shipping label
• A list of any missing components

Please keep the product, all components, and the original packaging while the claim is being reviewed.

Do not install, assemble, wire, repair, modify, discard, or return the product before receiving instructions from Everlamps. Doing so may affect our ability to verify the issue and provide a resolution.

After reviewing the claim, Everlamps may provide:

• Replacement parts
• Replacement components
• A replacement product
• An approved return
• A refund

The appropriate resolution will depend on the circumstances and available supporting information.

Installation-Related Issues

Hardwired lighting fixtures should be installed by a qualified electrician in accordance with the installation instructions and applicable electrical and building requirements.

Damage caused by the following is not considered a product defect:

• Improper installation
• Incorrect assembly
• Incorrect wiring
• Unauthorized modification or repair
• Insufficient structural support
• Incorrect voltage
• Incompatible bulbs, dimmers, drivers, or transformers
• Failure to follow installation instructions
• Improper handling after delivery

Customers should confirm product dimensions, weight, voltage, bulb requirements, mounting requirements, and installation conditions before placing an order.

Non-Returnable Products

The following products are not eligible for return:

• Products returned more than 30 calendar days after confirmed delivery
• Installed or wired lighting fixtures
• Assembled or used products
• Modified, altered, or repaired products
• Products damaged after delivery
• Products returned without prior authorization
• Products returned without original packaging
• Products with missing components, accessories, hardware, glass, crystals, or instructions
• Products damaged through improper handling, packaging, installation, or use
• Gift cards
• Products clearly marked as Final Sale before purchase

Final Sale products remain eligible for review if they arrive damaged, defective, incomplete, or incorrect.

Exchanges

Everlamps does not process direct exchanges.

To purchase a different product, size, or finish, request a return for the original product. After the return has been approved, you may place a separate order for the replacement product.

Replacement orders are subject to current pricing, availability, order processing time, and shipping time.

Approval of a return does not reserve another product or guarantee its availability.

Return Inspection

After a returned product has been delivered, Everlamps will inspect it to confirm that it meets the requirements of this policy.

We will notify you by email when the inspection has been completed and confirm whether the refund has been approved or declined.

If the product does not meet the return eligibility requirements, the refund may be declined or reduced based on its documented condition.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after the returned product has been received and inspected.

Shipping fees and other non-refundable charges will not be included in the refund unless otherwise required by law or the return resulted directly from an error made by Everlamps.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since Everlamps confirmed that your refund was approved, contact info@everlamps.com.

Order Cancellations and Changes

Order cancellation or modification requests must be submitted within 24 hours of placing the order.

Please contact info@everlamps.com as soon as possible and include your order number and requested changes.

After 24 hours, Everlamps cannot guarantee that an order can be canceled or modified because processing may already have begun.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with this policy.

Contact Information

Legal Business Name: Everlamps Inc
Trade Name: Everlamps
Email: info@everlamps.com
Phone: +1 (318) 394-7398

Return and Business Address:
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

Customer Support Hours:
Monday through Friday
9:00 AM–6:00 PM Pacific Time

We are closed on weekends and U.S. federal holidays.