Shipping policy

Last Updated: July 29, 2026

Everlamps Inc, doing business as Everlamps, is committed to providing clear and transparent information regarding order processing, shipping, tracking, and delivery.

Please review this Shipping Policy before placing an order.

Shipping Destinations

Everlamps ships to eligible U.S. addresses.

We currently do not ship to addresses outside the United States.

Customers must provide a complete and accurate delivery address when placing an order.

Shipping availability is confirmed during checkout based on the delivery address, product size, product weight, and available carrier service.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Order processing time is separate from shipping transit time.

Custom-made, modified, oversized, fragile, or made-to-order lighting products may require additional preparation or production time. Where applicable, the estimated production time will be displayed on the product page or communicated to the customer.

Estimated Shipping Time

After an order has shipped, estimated standard transit time within the United States is generally 8–14 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

The estimated delivery timeline generally consists of:

  • Order processing: 1–3 business days
  • Transit after shipment: 8–14 business days

Processing and delivery timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary because of:

  • Delivery destination
  • Carrier operations
  • Severe weather
  • Transportation interruptions
  • Seasonal shipping volume
  • Failed delivery attempts
  • Delivery appointment requirements
  • Other circumstances outside our reasonable control

Large, fragile, oversized, custom-made, or made-to-order fixtures may require additional transit time because of reinforced packaging, specialized handling, freight-carrier scheduling, or delivery appointment requirements.

Free Standard Shipping

Everlamps offers free standard shipping on eligible orders delivered to supported U.S. addresses.

No minimum purchase amount is required, and no standard outbound shipping charge will be added during checkout for eligible orders.

Return shipping costs are separate from outbound standard shipping and are governed by our Refund Policy.

Additional charges may apply only for customer-related or optional services, including:

  • Expedited shipping requested by the customer
  • Special delivery arrangements
  • Inside delivery
  • Address corrections after shipment preparation
  • Missed delivery appointments
  • Repeated delivery attempts
  • Carrier storage
  • Unauthorized refused shipments

Any applicable optional charge or documented carrier charge will be disclosed or explained to the customer.

Sales Tax

Applicable sales tax will be calculated and displayed during checkout where required by law.

The amount of sales tax may vary depending on the delivery address and applicable state or local tax requirements.

Customers can review the complete order total before submitting payment.

Shipping Carriers

Everlamps uses established shipping and logistics providers to deliver orders within the United States.

The carrier used for an order may vary depending on:

  • Delivery destination
  • Package dimensions
  • Product weight
  • Available carrier service
  • Delivery requirements

Carrier selection is determined when the order is prepared for shipment.

Shipping Confirmation and Tracking

After an order has shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.

Please allow up to 2–3 business days after shipment for the carrier’s tracking system to display the first update.

Tracking information may not update continuously while a package is moving between carrier facilities.

If you have not received a shipping confirmation email, please check your spam or junk folder before contacting customer support.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Before submitting an order, please confirm:

  • Recipient’s full name
  • Street address
  • Apartment, suite, unit, building, or box number where applicable
  • City
  • State or region
  • ZIP code
  • Telephone number
  • Email address

Incorrect or incomplete information may cause processing delays, unsuccessful delivery attempts, address-correction charges, storage charges, redelivery charges, or return-to-sender service.

If an order is delayed, returned, or requires redelivery because of incorrect or incomplete information provided by the customer, the customer may be responsible for the actual documented carrier charges associated with the issue.

Everlamps does not add an undisclosed administrative penalty to documented carrier charges.

Address Changes

To request an address correction, contact info@everlamps.com as soon as possible and include:

  • Your order number
  • The original delivery address
  • The complete corrected delivery address

Address changes cannot be guaranteed after an order has entered processing, production, shipment preparation, or transit.

After shipment, address changes may be subject to carrier restrictions and actual documented address-correction or redelivery charges.

Large or Heavy Package Delivery

Some large, heavy, oversized, or freight lighting products may require a delivery appointment, recipient signature, or additional delivery coordination.

Delivery availability for oversized or freight products may depend on the delivery address and available carrier service.

The carrier may contact the recipient by telephone, text message, or email to arrange delivery.

Customers are responsible for:

  • Monitoring carrier communications
  • Responding to delivery appointment requests
  • Providing access to the delivery location
  • Ensuring that an authorized person is available to receive the shipment

If delivery cannot be completed because the customer is unavailable, fails to respond to the carrier, fails to arrange a required appointment, or provides an inaccessible delivery location, the customer may be responsible for actual documented carrier charges for storage, redelivery, address correction, or return-to-sender service.

Receiving Your Order

Please inspect the outer packaging promptly after delivery and before installation, assembly, or wiring.

If the packaging shows visible damage, take clear photographs of:

  • The complete package
  • All visibly damaged areas
  • The shipping label
  • The condition of the package before opening

Please keep the product, shipping carton, inner packaging, components, hardware, accessories, and shipping label until the product has been fully inspected and confirmed to be in acceptable condition.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery and before installation.

If an item arrives damaged, defective, incomplete, or different from the item ordered, contact info@everlamps.com within 14 calendar days of the confirmed delivery date.

Please include:

  • Your order number
  • A detailed description of the issue
  • Clear photographs of the complete product
  • Photographs or videos showing the affected area
  • Photographs of the outer packaging
  • Photographs of the inner packaging
  • A photograph of the shipping label
  • A list of any missing parts or components

Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.

Do not install, assemble, wire, repair, modify, discard, or return the affected product before receiving instructions from Everlamps.

For an approved claim, Everlamps will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, the resolution may include:

  • Free replacement parts
  • Free replacement components
  • Repair assistance
  • A replacement product
  • An approved return at our expense
  • A refund to the original payment method

The 14-day reporting period does not limit any consumer rights that cannot legally be waived under applicable law.

Lost Shipments

If tracking information suggests that a shipment may be lost in transit, contact info@everlamps.com and include your order number and tracking number.

Everlamps will review the available tracking information and contact the shipping carrier when appropriate.

If the carrier confirms that a shipment was lost before delivery, Everlamps will provide an appropriate resolution, which may include a replacement shipment or a refund to the original payment method.

Tracking Shows Delivered but the Package Is Missing

If tracking shows that your order was delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors
  • Contact building management or reception staff
  • Review any carrier delivery photograph
  • Check alternative delivery locations listed by the carrier
  • Contact the shipping carrier directly

If the package still cannot be located, contact info@everlamps.com within 14 calendar days of the recorded delivery date.

Please include your order number and tracking number so that we can review the available delivery information and assist with a carrier inquiry where appropriate.

Delayed or Stalled Tracking

Tracking information may occasionally remain unchanged while a package is moving between carrier facilities.

If tracking has not updated for several business days, contact info@everlamps.com with your order number and tracking number.

We will review the available shipping information and assist with contacting the carrier when appropriate.

Failed Delivery Attempts

Customers are responsible for monitoring tracking information and being available to receive packages that require a signature or delivery appointment.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Hold the package at a local facility
  • Contact the customer to schedule another delivery
  • Return the package to the sender

If a failed delivery is caused by the customer’s unavailability, failure to respond to the carrier, failure to arrange a required appointment, or an inaccessible delivery location, actual documented carrier charges for storage, redelivery, address correction, or return-to-sender service may be deducted from an otherwise eligible refund.

Any deduction will be limited to the actual documented amount charged by the carrier and will be explained to the customer.

Refused Deliveries

Customers should not refuse a delivery without first contacting Everlamps.

If a shipment appears damaged at delivery, photograph the visible damage and contact us for instructions before refusing the shipment whenever reasonably possible.

An unauthorized refusal may cause the shipment to be returned to the sender and may result in actual carrier charges for return shipping, storage, handling, or redelivery.

For an unauthorized refusal not caused by a damaged, defective, incomplete, or incorrect shipment, actual documented carrier charges may be deducted from an otherwise eligible refund.

This provision does not apply when Everlamps or the carrier specifically instructs the customer to refuse the shipment because of confirmed transportation damage or another approved reason.

Order Cancellations and Changes

Order cancellation or modification requests should be submitted within 24 hours of placing the order and before processing, production, customization, or shipment preparation begins.

Please contact info@everlamps.com as soon as possible and include your order number and requested changes.

Submitting a request within 24 hours does not guarantee that the order can be canceled or modified if processing, production, customization, or shipment preparation has already started.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with our Refund Policy.

Contact Information

Legal Business Name: Everlamps Inc
Doing Business As: Everlamps
Email: info@everlamps.com
Customer Support Hotline: +1 (318) 394-7398
Corporate and Correspondence Address:
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

We are closed on weekends and U.S. federal holidays.