Shipping Policy

Welcome to Everlamps. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Please review this policy before placing an order.

Shipping Destinations

Everlamps ships to eligible physical delivery addresses within the United States.

We currently do not ship to:

• Addresses outside the United States
• P.O. boxes
• APO/FPO addresses

Customers must provide a complete and accurate physical delivery address when placing an order.

Shipping availability is confirmed during checkout based on the delivery address and available carrier service.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or on federal holidays will begin processing on the next business day.

Order processing time is separate from shipping transit time.

Estimated Shipping Time

After an order has shipped, the estimated transit time within the United States is 8–14 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

The estimated delivery timeline consists of:

• Order processing: 1–3 business days
• Transit after shipment: 8–14 business days

Shipping and delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary because of:

• Delivery destination
• Carrier operations
• Severe weather
• Transportation interruptions
• Seasonal shipping volume
• Failed delivery attempts
• Delivery appointment requirements
• Other circumstances outside our reasonable control

Free Standard Shipping

Everlamps offers free standard shipping on all orders delivered to eligible physical addresses within the United States.

No minimum purchase amount is required, and no standard outbound shipping charge will be added during checkout.

Return shipping costs are separate from outbound standard shipping and are governed by our Return and Refund Policy.

Additional charges caused by address corrections, missed delivery appointments, repeated delivery attempts, refused shipments, carrier storage, or other customer-related delivery issues may still apply.

Sales Tax

Applicable sales tax will be calculated and displayed during checkout when required.

The amount of sales tax may vary depending on the delivery address and applicable state or local tax requirements.

Customers can review the complete order total before submitting payment.

Shipping Carriers

Everlamps uses established shipping and logistics providers to deliver orders within the United States.

The carrier used for an order may vary depending on:

• Delivery destination
• Package dimensions
• Product weight
• Available carrier service
• Delivery requirements

Carrier selection is determined when the order is prepared for shipment.

Shipping Confirmation and Tracking

After an order has shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.

Please allow up to 2–3 business days after shipment for the carrier’s tracking system to display the first update.

Tracking information may not update continuously while a package is moving between carrier facilities.

If you have not received a shipping confirmation email, please check your spam or junk folder before contacting us.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Before submitting an order, please confirm the following:

• Recipient’s full name
• Street address
• Apartment, suite, unit, or building number
• City
• State
• ZIP code
• Telephone number
• Email address

Everlamps is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

Address Changes

To request an address correction, contact info@everlamps.com as soon as possible and include:

• Your order number
• The original delivery address
• The corrected delivery address

Address changes cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

After shipment, address changes may be subject to carrier restrictions and additional charges.

Everlamps is not responsible for packages delivered to an address entered incorrectly during checkout.

Large or Heavy Package Delivery

Some large or heavy lighting products may require a delivery appointment, recipient signature, or additional delivery coordination.

The carrier may contact the recipient by telephone, text message, or email to arrange delivery.

Customers are responsible for:

• Monitoring carrier communications
• Responding to delivery appointment requests
• Providing access to the delivery location
• Ensuring that an authorized person is available to receive the shipment

Additional charges resulting from missed appointments, refused delivery, storage, address changes, or repeated delivery attempts may be the customer’s responsibility.

These charges are separate from Everlamps’ free standard outbound shipping service.

Receiving Your Order

Please inspect the outer packaging before opening the shipment.

If the packaging shows visible damage, take clear photographs of:

• The complete package
• All visibly damaged areas
• The shipping label
• The condition of the package before opening

Please keep all packaging materials until the product has been fully inspected and confirmed to be in acceptable condition.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery and before installation.

If an item arrives damaged, defective, incomplete, or incorrect, contact info@everlamps.com within 7 calendar days of confirmed delivery.

Please include:

• Your order number
• A detailed description of the issue
• Clear photographs of the complete product
• Photographs or videos showing the affected area
• Photographs of the outer packaging
• Photographs of the inner packaging
• A photograph of the shipping label
• A list of any missing parts or components

Please keep the product, all components, and the original packaging while the claim is being reviewed.

Do not install, assemble, wire, repair, modify, discard, or return the product before receiving instructions from Everlamps.

After reviewing the claim, Everlamps may provide:

• Replacement parts
• Replacement components
• A replacement product
• An approved return
• A refund

The available resolution will depend on the circumstances and supporting information provided.

Lost Shipments

If tracking information suggests that a shipment may be lost in transit, contact info@everlamps.com and include your order number and tracking number.

Everlamps will review the available tracking information and contact the shipping carrier when appropriate.

If the carrier confirms that a shipment was lost before delivery, Everlamps may provide a replacement shipment or refund.

Tracking Shows Delivered but the Package Is Missing

If tracking shows that your order was delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with household members
• Check with neighbors
• Contact building management or reception staff
• Review any carrier delivery photograph
• Check alternative delivery locations listed by the carrier
• Contact the shipping carrier directly

If the package still cannot be located, contact info@everlamps.com promptly and include your order number and tracking number.

Everlamps will review the available delivery information and assist with the carrier inquiry when appropriate.

Delayed or Stalled Tracking

Tracking information may occasionally remain unchanged while a package is moving between carrier facilities.

If tracking has not updated for several business days, contact info@everlamps.com with your order number and tracking number.

We will review the available shipping information and assist with contacting the carrier when appropriate.

Failed Delivery Attempts

Customers are responsible for monitoring tracking information and being available to receive packages that require a signature or delivery appointment.

If delivery cannot be completed, the carrier may:

• Attempt delivery again
• Hold the package at a local facility
• Contact the customer to schedule another delivery
• Return the package to the sender

Additional shipping, storage, redelivery, or return costs caused by failed delivery attempts may be the customer’s responsibility.

Refused Deliveries

Customers should not refuse a delivery without first contacting Everlamps.

A refused shipment may be returned to the sender and may result in return shipping, storage, handling, or carrier charges.

Applicable costs resulting from an unauthorized refused delivery may be deducted from an eligible refund.

Order Cancellations and Changes

Order cancellation or modification requests must be submitted within 24 hours of placing the order.

Please contact info@everlamps.com as soon as possible and include your order number and requested changes.

After 24 hours, Everlamps cannot guarantee that an order can be canceled or modified because processing may already have begun.

Orders that have already shipped cannot be canceled.

After delivery, eligible products may be returned in accordance with our Return and Refund Policy.

Contact Information

Legal Business Name: Everlamps Inc
Trade Name: Everlamps
Email: info@everlamps.com
Phone: +1 (318) 394-7398

Business Address:
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

Customer Support Hours:
Monday through Friday
9:00 AM–6:00 PM Pacific Time

We are closed on weekends and U.S. federal holidays.