Frequently Asked Questions

Below are answers to common questions about Everlamps products, orders, shipping, returns, installation, and customer support.

1. What products does Everlamps offer?

Everlamps currently offers the following lighting categories:

• Chandeliers
• Pendant lights
• Wall sconces
• Floor lamps

Product availability may change as products are added, updated, restocked, or discontinued.

2. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Order processing time is separate from shipping transit time.

3. How long does shipping take?

After an order has shipped, the estimated transit time within the United States is 8–14 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, transportation interruptions, and seasonal shipping volume.

A specific delivery date cannot be guaranteed.

4. Where does Everlamps ship?

Everlamps currently ships to eligible physical delivery addresses within the United States.

We do not currently ship to:

• Addresses outside the United States
• P.O. boxes
• APO/FPO addresses

Customers must provide a complete and accurate physical delivery address during checkout.

5. How much does shipping cost?

Everlamps offers free standard shipping on all orders delivered to eligible physical addresses within the United States.

No minimum purchase amount is required, and no standard outbound shipping charge will be added during checkout.

Return shipping costs are separate and are governed by our Return and Refund Policy.

6. Will I receive tracking information?

Yes. After your order has shipped, available tracking information will be sent to the email address provided during checkout.

Please allow up to 2–3 business days for the carrier’s tracking system to display the first update.

Tracking information may not update continuously while a package is moving between carrier facilities.

If you have not received a shipping confirmation email, please check your spam or junk folder before contacting us.

7. Can I cancel or change my order?

You may request an order cancellation or change within 24 hours of placing your order.

Please contact info@everlamps.com as soon as possible and include your order number and requested changes.

After 24 hours, we cannot guarantee that an order can be canceled or modified because processing may already have begun.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with our Return and Refund Policy.

8. What should I do if my order arrives damaged, defective, incomplete, or incorrect?

Please inspect your order promptly after delivery and before installation.

If an item arrives damaged, defective, incomplete, or incorrect, contact us at info@everlamps.com within 7 calendar days of confirmed delivery.

Please provide:

• Your order number
• A clear description of the issue
• Photographs of the complete product
• Photographs or videos showing the affected area
• Photographs of the inner and outer packaging
• A photograph of the shipping label
• A list of any missing parts or components

Please keep the product, all components, and the original packaging while the claim is being reviewed.

Do not install, assemble, wire, repair, modify, or discard the product before receiving instructions from our customer support team.

After reviewing the information provided, we will explain the available resolution.

9. What should I do if my tracking has stopped updating?

Tracking information may occasionally remain unchanged while a package is moving between carrier facilities.

If tracking has not updated for several business days, please contact info@everlamps.com and include your order number and tracking number.

We will review the available shipping information and assist with contacting the carrier when appropriate.

10. What should I do if tracking shows delivered but I cannot find the package?

Please first check:

• Around the delivery location
• With other household members
• With neighbors
• With building management or reception staff
• Any delivery photograph or location information provided by the carrier

You should also contact the shipping carrier directly.

If the package still cannot be located, contact us promptly and include your order number and tracking number.

11. What is the Everlamps return policy?

Eligible return requests may be submitted within 30 calendar days of confirmed delivery.

To qualify for a return, the product must generally be:

• Unused
• Uninstalled
• Unwired
• Unassembled
• Unmodified
• Free from damage or signs of use
• Returned with all original components, accessories, hardware, instructions, and packaging

All returns require prior authorization.

Please contact info@everlamps.com before sending an item back. Products returned without prior approval may not be accepted.

Please review our Return and Refund Policy for complete eligibility requirements and return instructions.

12. Where should an approved return be sent?

After your return request has been reviewed and approved, the return must be sent to:

Everlamps Inc
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

Do not send a product back before receiving written return authorization and return instructions from our customer support team.

Customers are responsible for securely packaging returned products and using a trackable shipping service.

13. Who pays for return shipping?

If a return is requested because of personal preference, an incorrect size selection, a style or finish preference, ordering the wrong product, or a change of mind, the customer is responsible for the return shipping cost.

For an approved claim involving a damaged, defective, incomplete, or incorrect product, Everlamps will cover the approved return shipping cost or provide another appropriate resolution.

14. Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns that comply with our Return and Refund Policy.

A refund may be reduced or declined if the returned product:

• Has been installed, assembled, wired, used, or modified
• Was damaged after delivery
• Is missing components or accessories
• Is not returned in its original packaging
• Was improperly packaged for return shipping

15. Are bulbs included?

Bulb inclusion depends on the individual product.

Please review the applicable product page to confirm whether bulbs are included and to check the required bulb base, number of bulbs, maximum wattage, and voltage.

Do not assume bulbs are included unless the product page specifically states that they are included.

16. Are Everlamps lighting fixtures dimmable?

Dimming compatibility depends on the individual fixture and the bulbs, LED driver, transformer, and dimmer switch being used.

A fixture should only be considered dimmable when this information is clearly stated on the applicable product page.

Customers are responsible for selecting compatible bulbs and dimming equipment.

17. Are all Everlamps products UL or ETL certified?

Certification varies by product.

Everlamps does not represent that every product is UL Listed or ETL Certified.

A certification applies only when it is clearly stated on the applicable product page and supported for that specific product.

18. Is professional installation recommended?

Hardwired lighting fixtures should be installed by a qualified electrician in accordance with the installation instructions and applicable local electrical and building requirements.

Before ordering, customers should review the product dimensions, weight, voltage, wattage, mounting requirements, structural support requirements, and available installation space.

Everlamps is not responsible for damage or injury caused by improper installation, wiring, assembly, or use.

19. How can I contact customer support?

You can contact Everlamps using the following information:

Legal Business Name: Everlamps Inc
Trade Name: Everlamps
Email: info@everlamps.com
Phone: +1 (318) 394-7398

Customer Support Hours:
Monday through Friday
9:00 AM–6:00 PM Pacific Time

We are closed on weekends and U.S. federal holidays.

When contacting us about an existing order, please include your order number and the email address used during checkout.

20. Where is Everlamps located?

Everlamps Inc
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

Customer service assistance is available by email and telephone. Product returns require prior written authorization before being shipped to this address.