FAQs

Below are answers to common questions about Everlamps products, orders, shipping, returns, installation, and customer support.

1. What products does Everlamps offer?

Everlamps currently offers the following lighting categories:

Chandeliers
Pendant lights
Wall sconces
Floor lamps

Product availability may change as products are added, updated, restocked, or discontinued.

2. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Order processing time is separate from shipping transit time.

Custom-made, modified, oversized, fragile, or made-to-order products may require additional preparation or production time.

3. How long does shipping take?

After an order has shipped, estimated standard transit time within the United States is generally 8–14 business days.

Delivery times are estimates and may vary because of the destination, carrier operations, weather, transportation interruptions, seasonal shipping volume, or delivery appointment requirements.

A specific delivery date cannot be guaranteed.

4. Where does Everlamps ship?

Everlamps ships to eligible U.S. addresses.

Shipping availability is confirmed during checkout based on the delivery address and available carrier service.

We currently do not ship to addresses outside the United States.

Customers must provide a complete and accurate delivery address during checkout.

5. How much does shipping cost?

Everlamps offers free standard shipping on eligible orders delivered to supported U.S. addresses.

No minimum purchase amount is required, and no standard outbound shipping charge will be added during checkout for eligible orders.

Return shipping costs and possible customer-related carrier charges are separate and are governed by our Shipping Policy and Refund Policy.

6. Will I receive tracking information?

Yes. After your order has shipped, available tracking information will be sent to the email address provided during checkout.

Please allow up to 2–3 business days for the carrier’s tracking system to display the first update.

Tracking information may not update continuously while a package is moving between carrier facilities.

If you have not received a shipping confirmation email, please check your spam or junk folder before contacting us.

7. Can I cancel or change my order?

Cancellation or modification requests should be submitted within 24 hours of placing the order and before processing, production, customization, or shipment preparation begins.

Please contact info@everlamps.com as soon as possible and include your order number and requested change.

Submitting a request within 24 hours does not guarantee that an order can be canceled or modified if processing, production, customization, or shipment preparation has already started.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with our Refund Policy.

8. What should I do if my order arrives damaged, defective, incomplete, or incorrect?

Please inspect your order promptly after delivery and before installation, assembly, or wiring.

If an item arrives damaged, defective, incomplete, or different from the item ordered, contact info@everlamps.com within 14 calendar days of the confirmed delivery date.

Please provide:

Your order number
A clear description of the issue
Photographs of the complete product
Photographs or videos showing the affected area
Photographs of the inner and outer packaging
A photograph of the shipping label
A list of any missing parts or components

Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.

Do not install, assemble, wire, repair, modify, discard, or return the affected product before receiving instructions from our customer support team.

For an approved claim, Everlamps may provide replacement parts, replacement components, a replacement product, an approved return at our expense, a refund, or another appropriate resolution.

9. What should I do if tracking has stopped updating?

Tracking information may occasionally remain unchanged while a package is moving between carrier facilities.

If tracking has not updated for several business days, contact info@everlamps.com and include your order number and tracking number.

We will review the available shipping information and assist with contacting the carrier when appropriate.

10. What should I do if tracking shows delivered but I cannot find the package?

Please first check:

Around the delivery location
With household members
With neighbors
With building management or reception staff
Any delivery photograph or location information provided by the carrier

You should also contact the shipping carrier directly.

If the package still cannot be located, contact info@everlamps.com within 14 calendar days of the recorded delivery date and include your order number and tracking number.

11. What is the Everlamps return policy?

Eligible standard return requests may be submitted within 30 calendar days of the confirmed delivery date.

To qualify for a standard return, the product must generally be:

Unused
Uninstalled
Unwired
Unassembled
Unmodified
Free from damage or signs of use after delivery
Returned with all original components, accessories, hardware, instructions, and packaging

All returns require prior review and written authorization.

Please contact info@everlamps.com before sending an item back. Products returned without prior approval or sent to an unauthorized address may not be accepted.

Please review our Refund Policy for complete eligibility requirements and return instructions.

12. Where should an approved return be sent?

Approved returns must be sent only to the designated return warehouse address provided in writing by our customer support team.

The Everlamps corporate and correspondence address does not accept or process product returns.

After an eligible return request has been reviewed and approved, our customer support team will provide:

Written return authorization
The designated return warehouse address
Return packaging and shipping instructions
Any applicable return-label information

Do not ship a product before receiving written return authorization and the designated return address.

13. Who pays for return shipping?

For a standard return requested because of personal preference, incorrect size selection, style or finish preference, ordering the wrong product, the product not fitting the intended space, or a change of mind, the customer is responsible for return shipping costs.

For an approved claim involving a product that arrived damaged, defective, incomplete, or different from the item ordered, Everlamps will cover the authorized return shipping cost, replacement shipping cost, or provide another appropriate resolution.

14. Do you charge a restocking fee?

No. Everlamps does not charge a restocking fee for approved returns.

For a standard customer-remorse return, a refund may be reduced only to reflect a documented loss in product value caused by installation, assembly, wiring, use, modification, damage after delivery, improper return packaging, or missing components.

Any applicable deduction will be based on documented evidence and explained before the refund is finalized.

15. Are bulbs included?

Bulb inclusion depends on the individual product.

Please review the applicable product page to confirm whether bulbs are included and to check the required bulb base, number of bulbs, maximum wattage, and voltage.

Do not assume bulbs are included unless the product page specifically states that they are included.

16. Are Everlamps lighting fixtures dimmable?

Dimming compatibility depends on the individual fixture and the bulbs, LED driver, transformer, and dimmer switch being used.

A fixture should be considered dimmable only when this information is clearly stated on the applicable product page.

Customers are responsible for selecting compatible bulbs and dimming equipment.

17. Are all Everlamps products UL or ETL certified?

Certification varies by product.

Everlamps does not represent that every product is UL Listed or ETL Certified.

A certification applies only when it is clearly stated on the applicable product page and supported for that specific product.

18. Is professional installation recommended?

Hardwired lighting fixtures should be installed by a qualified electrician in accordance with the installation instructions and applicable local electrical and building requirements.

Before ordering, customers should review the product dimensions, weight, voltage, wattage, mounting requirements, structural-support requirements, and available installation space.

Damage caused by improper installation, incorrect wiring, unsuitable structural support, incompatible components, or unauthorized modification is not considered a product defect.

19. How can I contact customer support?

You can contact Everlamps using the following information:

Email: info@everlamps.com
Customer Support Hotline: +1 (318) 394-7398

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)

We are closed on weekends and U.S. federal holidays.

We aim to respond to customer inquiries within 1–2 business days.

When contacting us about an existing order, please include your order number and the email address used during checkout.

20. Where is Everlamps located?

Legal Business Name: Everlamps Inc
Doing Business As: Everlamps
Corporate and Correspondence Address:
333 S Hope St, Suite 3400
Los Angeles, CA 90071
United States

This is Everlamps’ corporate and correspondence address. It does not accept or process product returns.

To request a return and receive the authorized return warehouse address, please contact info@everlamps.com before shipping any product.