FAQs
1. What products does Everlamps offer?
Everlamps offers a variety of indoor lighting products, including chandeliers, pendant lights, wall sconces, ceiling lights, and decorative lighting fixtures for residential and commercial spaces.
2. How long does order processing take?
Most orders are processed within 3–7 business days after payment confirmation.
Custom, oversized, or made-to-order items may require additional preparation time.
3. How long does shipping take?
Estimated delivery times:
- United States: 10–25 business days
- Canada: 10–30 business days
- International: 2–6 weeks
Shipping times may vary depending on carrier conditions, customs processing, weather, and peak seasons.
4. Will I receive tracking information?
Yes. Once your order has shipped, a tracking number will be sent to your email address.
Tracking updates may take several business days to appear after shipment confirmation.
5. Can I cancel my order?
Orders may be canceled before they are processed for shipment.
If your order has already entered production or shipping preparation, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible at:
info@everlamps.com
6. What should I do if my package arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the issue and assist with an appropriate solution.
7. Can I modify my shipping address after placing an order?
If your order has not yet shipped, we may be able to update the shipping address.
Please contact our support team immediately after noticing any address errors.
8. Are bulbs included with the lighting fixtures?
Some products include bulbs, while others do not.
Please refer to the individual product description page for detailed specifications and package contents.
9. Do your lights support dimming?
Many of our lighting fixtures are compatible with dimmer systems.
Compatibility may depend on the bulb type and dimmer switch used. Please check the product specifications before purchase.
10. Is professional installation recommended?
Yes. Professional installation is recommended for all hardwired lighting fixtures to ensure proper and safe installation.
11. How can I contact customer support?
You can contact us anytime at:
Email: info@everlamps.com
Support inquiries are typically answered within 1–2 business days.
12. Where is Everlamps located?
Everlamps
333 S Hope St Ste 3400
Los Angeles, CA 90071
United States
13. Is shopping on your website secure?
Yes. Everlamps uses secure technologies designed to help protect customer information and online transactions.